Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use pokies and casino services. If you are under the legal age, please do not use these services.
Protecting minors: If you are concerned about a minor accessing gambling services, please contact the relevant authorities or support organisation.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, please seek help immediately:
- ☐ Frequently thinking about gambling or past gambling experiences
- ☐ Needing to gamble with increasing amounts of money to achieve the same excitement
- ☐ Repeatedly trying to cut back or stop gambling without success
- ☐ Feeling anxious or irritable when trying to reduce gambling
- ☐ Chasing losses by gambling more to recover money lost
- ☐ Lying to family, friends, or healthcare providers about the extent of gambling
- ☐ Jeopardising relationships, work, education, or career opportunities due to gambling
- ☐ Relying on others for money to cover gambling losses
- ☐ Experiencing financial hardship as a result of gambling
- ☐ Using gambling to escape problems or relieve stress, anxiety, or depression
Self-Help Tools and Features
Most responsible gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount of losses you are willing to accept in a given timeframe.
- Reality Checks: Receive regular notifications during gaming sessions to remind you of how long you've been playing.
- Session Time Limits: Automatically log out after a predetermined period of play.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming platforms.
- Account Cooling Off: Request a temporary break from your account without permanently closing it.
Take advantage of these tools to play responsibly and stay in control.
Support Organisations
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
Australia
- Gambling Help Online — Free counselling and support services
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free call) - Lifeline Australia — Crisis support and counselling
Phone: 13 11 14 (24/7) - Beyond Blue — Mental health support
Phone: 1300 224 636 (24/7)
United Kingdom
- GamCare — Free and confidential support
Website: www.gamcare.org.uk - GamStop — National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council — Resources and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and resources
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal centre for health education
Website: www.bzga.de
Seek Help Today
Problem gambling can have serious consequences for your mental health, finances, and relationships. If you are struggling with gambling, please reach out for help. Support is available, and recovery is possible.
Contact one of the organisations listed above today. All services are confidential and free.
Remember: Asking for help is a sign of strength, not weakness.